Are You Experiencing an Internet Outage?
Public Service is committed to making sure customers experience reliable and consistent internet connections. But sometimes disruptions can happen. When they do, it’s our goal to get you back online and up to speed as soon as possible.
Leave Your Equipment Alone During an Outage
If you are experiencing an outage, do not reset or reboot your equipment until you are back online. Rebooting your equipment during an outage could lead to malfunction.
If you are experiencing connectivity issues, we suggest the following:
1. Ensure Cables Are Secure
Make sure your cords are plugged into your equipment and outlets well and nothing is loose.
2. Check Your Payment History
Sometimes a missed payment could lead to a loss of connection or service interruption.
3. Contact Public Service
If the previous suggestions do not help get you back online, contact our customer support team at 1-888-593-7782 to report the problem.
Having connection issues without an outage? Call Public Service today.
Frequently Asked Questions about Outages
Why do my services buffer?
There may be an issue with the equipment at your home. Please take your equipment to one of our local offices for additional testing or possibly a tech visit.
How long does it take to restore an outage?
It depends on the severity of the outage, but our goal is to restore any outages as quickly as possible.
What if I have an outage after hours?
We have a 24/7 repair team that is ready to assist with your troubles.